Frequently Asked Questions
Everything you need to know about shopping for electronics at Merchant's Inventory.
How do you ensure the quality of your electronic products?
At Merchant's Inventory, every device undergoes a rigorous multi-point inspection and testing process. We partner directly with certified manufacturers and authorized distributors to ensure all hardware is 100% authentic and meets industry performance standards.
What is your return policy for defective items?
We offer a 30-day money-back guarantee on all electronics. If you encounter a technical defect, we provide a pre-paid shipping label for the return and will offer a full refund or a brand-new replacement, depending on your preference.
Does my purchase come with a manufacturer's warranty?
Yes, all new electronics sold through Merchant's Inventory include a full manufacturer’s warranty. We also offer optional extended protection plans at checkout to cover accidental damage such as liquid spills or cracked screens.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. Because electronics are high-value items, every shipment is fully insured against loss or damage during transit and requires a signature upon delivery for added security.
Do you offer international shipping for tech gear?
We currently ship to over 50 countries. Please note that international customers are responsible for ensuring the product's voltage compatibility with their local power grid and for any applicable customs duties or import taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay. For high-end builds, we also offer flexible financing options through Klarna and Affirm.